At Divya Express (divyaexpress.in), we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we handle your data.[cite: 1]

1. Information Collection

We collect only the information necessary to provide and improve our logistics and shipping services:[cite: 1]

• Contact Details: Names, physical shipping addresses, email addresses, and phone numbers of both senders and recipients.[cite: 1]
• Logistics & Tracking: Shipping history, package dimensions, and real-time location data of your parcels.[cite: 1]
• Payment Info: All transactions are processed via secure, PCI-DSS compliant third-party gateways. We do not store or see your full card details, CVV, or banking passwords.[cite: 1]
• Technical Data: IP addresses and browser types to optimize our platform's performance.[cite: 1]

2. Data Usage

Your data is used to provide accurate tracking, communicate delivery status updates via SMS/Email, and improve our logistics routes.[cite: 1] We may share specific contact details with our authorized delivery partners solely for the purpose of completing the physical delivery of your goods.[cite: 1]

3. Cookies and Tracking

Our website uses cookies to maintain secure login sessions and remember your tracking history.[cite: 1] You can disable these in your browser settings, though it may limit some functional features of the divyaexpress.in platform.[cite: 1]

4. Data Security

We use SSL (Secure Socket Layer) encryption and industry-standard protocols to safeguard your data.[cite: 1] While no digital transmission is 100% secure, we take every reasonable precaution to protect your personal and shipping information from unauthorized access.[cite: 1]

5. Contact Information

If you have questions regarding this policy or your data, please contact our support team at support@divyaexpress.in.[cite: 1]